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These terms and conditions tell you how to use your account, get bonuses, and make deposits and withdrawals. This way, you know exactly what happens to your £ before you play. View the list of requirements for players to be eligible and verified in UK, including any restrictions based on your UK. To avoid declined payouts, bonus cancellations, and account limits, it's best to read these clauses ahead of time.
You will usually need to meet a wagering requirement before you can cash out your bonus at National Casino. In this case, you have to make eligible bets with the bonus money (and sometimes your deposit too) until the required turnover is met within the time limit given. Always check the bonus line you accepted, because the rules for wagering can be different for a welcome offer, a reload bonus, free spins, and promotion prizes. If you get a £100 bonus and have to wager it 35 times, you will usually need to make £3500 in qualifying bets before you can ask for a withdrawal.
How wagering works: The total amount bet on eligible games is used to figure out the wagering. No matter what, wins or losses count as long as the stake is big enough. You can add £10 to your wagering requirement if you play a qualifying slot machine for £. Be sure to wager the bonus amount only in some cases, and the bonus amount plus the deposit amount in others. According to the terms of the offer, if you deposit £50 and get a £50 bonus, you may need to wager either £50 x 35 = £1750 (bonus only) or (£50 + £50) x 35 = £3500 (bonus + deposit).
Common things to check in the bonus terms are:
Game weighting is important because not all games count the same toward the betting goal. Slot machines usually count for 100%, while table games usually count for less or not at all. A £10 bet only adds £2 to your wagering progress if a game contributes 20%. This means you will need a lot more games to finish.
| Type of game | Example contribution | What a £10 bet adds: |
|---|---|---|
| Slots: | 100% | £10 |
| Live casino: | 10% | £1 |
| Table games: | 0% to 20% | £0 to £2 |
Max bet rules keep bonus play within common limits. National Casino may set a limit on the amount bet per spin, hand, or round while the game is still being played. If the maximum bet is £5, then any single spin or round above £5 could be seen as breaking the bonus terms. This could mean that the bonus is taken away and any winnings that were tied to it are thrown out. Do not change your stakes too quickly, and be careful with features that raise your total stake automatically. This will help you stay within the rules. Even if the base spin looked safe, adding a feature that raises the total to £6 can make it go over a £5 max bet. Until the wagering is over, it is best to keep a buffer and only bet £4 when the limit is £5. This way, you'll know for sure that a certain game mode or feature counts toward the maximum bet.
In order to be eligible for the welcome offer, you must be a new player and have your account verified. Please create a personal account and claim the promotion on your first deposit of at least £10 in order to be eligible. The Welcome Offer won't work if you make multiple accounts, share an account, or sign up for someone else. Meeting the basic account requirements when you sign up and while you play are also required. The Welcome Offer may not be given to you or be taken away if you sign up from a restricted area or if your profile information does not match who you really are.
First deposit: The Welcome Offer only applies to your first deposit that meets the requirements, starting at £10, made after you signed up (if applicable). The promotion might be put on hold while checks are done if the system notices any fishy behavior, like signing up more than once from the same device, strange payment patterns, or identity information that doesn't match up. To be clear, the Welcome Offer will not work if your deposit is less than £10. Even though you can make another deposit, the bonus will only be given to you if this is your first deposit that meets the requirements of the offer.
You have to verify your account to keep it safe and make sure that the Welcome Offer is being used fairly. You can usually play and deposit money before the verification process is finished. However, you might not be able to make withdrawals or get bonus money until the checks are finished.
What you might need to show and why:
To avoid delays, make sure your documents are clear, haven't been changed, and match the information on your account. Please update your profile first if your name or address has changed recently, and then send in proof that the information is correct. If you are asked to verify your identity after claiming the Welcome Offer, you may have to do so before you can cash out any winnings over £0 or turn bonus funds into cashable balance. That the Welcome Offer and any winnings from it could be taken away if you fail the verification process.
Promo codes and ongoing promotions are available to players who are eligible and meet the specific requirements for each offer. Some deals start right away, while others need you to agree to them before you make a deposit or bet a certain amount. Always look at the promo tile or message to see when it expires, who is eligible, and how to redeem it. If the qualifying action is done after the promo code is entered, or if opt-in is done too late, the promotion might not be used.
If there are more than one offer, choosing one may stop you from getting the others for the same amount of time. The promotion with the most recent opt-in or the one you chose will be given more weight if this is the case. When you sign up for a new promotion, if you already have one going, you may have to finish or lose the current bonus before the new one can be applied. A bonus's remaining value and any bonus winnings can be taken away when it is forfeited. Promotions may not be available to everyone because of their account status, payment method, location in UK, and other risk controls. Sometimes, deals are only available to people who live in certain areas or are of a certain nationality, and the promotion will make that clear. Promotions are meant to be used by one person at a time (1 account, 1 player). If you use the same offer on more than one account or share promo codes to get around limits, the offer may be taken away and your winnings may not be credited. As for deposit requirements, only successful deposits count if a promotion asks for one. For instance, if the promotion says “deposit £30,” then deposits below £30 or deposits that were reversed will not count.
Limitations on games and products: Some coupon codes can only be used for certain games or verticals. If the offer only applies to slots, then betting on other games might not count toward the requirements, even after the bonus has been credited.
Checking and confirmation: Once you've signed up or entered a code, go to your balance or the Bonus section to make sure the promotion is still going. If a code doesn't work, check the deposit amount, spelling, eligibility, and expiration date. You may be able to opt out of or cancel a promotion that is already going on. You might lose any bonus funds that are still in your account if you cancel, and you might also lose access to free bets or spins that are linked to a promotion. Combining promo codes with other bonuses on the same deposit is usually not allowed, unless it says otherwise. You can only get one promotional credit for every £50 deposit at a time.
Promo codes and promotional rewards have strict rules about when they expire. Offer and any bonus value may expire if you don't claim it, use it, or meet the wagering requirements within the time frame given.
What happens when the promotion ends: Any promotional items that haven't been used are usually thrown away when the promotion ends. If your bonus funds are still active when the promotion ends, they may be taken away from your balance and any winnings that were tied to the expired bonus may also be changed in line with the rules of the promotion.
When you sign up for an account at National Casino, you must use your own name and give correct information. There is a policy of "one account per person," and some countries are not allowed to use the site. This includes your full name, date of birth, current home address, and a valid way to reach you so the casino can keep your play safe and handle your requests quickly. National Casino can ask for proof of your identity and address when you sign up or at any other time to make sure you are the owner of the account. The account may be limited or closed if your information can't be verified. Withdrawals may also be held up until verification is complete.
Each person can only have one account. This rule is the same no matter what device you use, what network you play from, or whether your accounts are linked because you live in the same house. Accounts that are made to get around limits, claim multiple promotions, or get an unfair advantage in some other way may be closed.
To keep your account in good standing, make sure you do these things:
Matching personal data, repeated device or IP patterns, shared payment credentials, or unusual bonus activity may all be signs that someone is using more than one account at National Casino. When the casino finds duplicate accounts, it may close one or more of them, take away any promotional benefits, and do more checks before letting people withdraw more than 500 £.
Not all places can use National Casino's services. No matter how easy it is to get to the site technically, you should not register or use it if you are in a restricted area or otherwise not allowed to by local laws. There may be limits based on where you live, where you are now, or your UK. Along with that, players from some areas might not be able to use certain payment methods or features, even if they can register. It's possible for National Casino to close an account and ask for proof of residence and location if they think it was opened or used from a restricted country, like UK. Any planned withdrawal, even small ones like £250, can be put on hold until eligibility is confirmed.
Making deposits at National Casino is easy. There are a few common payment methods, and each has its own minimum amount, possible fees, and processing time. It's best to check with the cashier first because limits can change based on your provider, bank, and account status. National Casino might have different rules for you if you live in a different UK or use a different method of payment. If you can't use a certain payment method, try another one or get in touch with customer service before trying to make multiple failed deposits, because your bank or service provider may temporarily block transactions that are made too often.
Standard processing times and minimum deposit amounts: Minimum deposit requirements are set for each method and sometimes for each type of transaction. Most of the time, the minimum deposit is £10. For some options, you may need to deposit £20 or more. Some payment providers need extra time to check the deposit, so it may take up to 24 hours for the deposit to show up in your account.
| Payment method | Minimum deposit | Fees | Typical deposit processing time |
|---|---|---|---|
| Bank card deposit | £10 | Usually 0%, but bank fees may apply | Instant to 15 minutes |
| E-wallet deposit | £10 | Usually 0%, but provider fees may apply | Instant |
| Bank transfer deposit | £50 | Possible bank charges | 1 to 3 business days |
| Prepaid voucher deposit | £10 | Usually 0%, but voucher purchase fees may apply | Instant |
Any fee shown in the cashier is applied when you confirm the deposit. Any extra fees that your bank or service provider charges may show up as a different line item on your bill. To make sure the full amount goes to your account, you may need to deposit a little more than the minimum, say £12 instead of £10, when fees apply. If your deposit is still being processed, don't send the same payment again right away. Once you get the final status update, check to see if the payment was completed or reversed. When you need to play quickly, instant methods like cards or e-wallets are usually faster than bank transfers.
Tip: If you want to be credited with exactly 100 £, check to see if the cashier shows a fee. To reach your goal of a net credit, change the deposit amount if there is a fee.
Keep the method consistent: Using the same payment method to deposit and later cash out can cut down on the time it takes for extra checks to clear. If you want to avoid rejections and processing holds, you should make deposits from an account that is in your name.
Withdrawals are only processed after your account information matches your payment method and your identity is confirmed. This keeps your balance safe, stops fraud, and makes sure that payouts get to the right person quickly. For smooth cashouts, ask the cashier to withdraw your money using the same method you used to deposit as much as possible. You might have to show more proof of ownership before an amount like 100 £ or 500 £ can be released if a different method is needed.
You may be asked for KYC at any time, but it's most common before your first withdrawal or when you ask for a bigger payout. More checks may be done if your registration information, payment method, or device activity changes.
Withdrawal may be put on hold until corrected files are sent if the documents are missing parts or are hard to read. Don't get turned down; make sure that the name of your account matches the name of your ID and your payment account. As a general rule, checks are finished within 24 to 72 hours after all the necessary documents have been accepted. Sometimes it takes longer if there are a lot of people waiting or if more proof is needed.
Note: Players from UK may be asked for more compliance information based on local rules, and they may be asked to show proof of UK if their documents show that they have more than one place to live.
Each payment method may have its own minimum amount that can be taken out. Usually, this is 20 or 50 £. If your balance is less than the minimum, you might have to keep playing or add money until it reaches the minimum.
National Casino has maximum withdrawal limits that can change based on the method used, the status of the account, and risk assessments. If you ask for a larger amount than the limit, like 10,000 £, it may be paid out in several payments over several days.
there are two steps: internal approval and payment provider delivery. Once you confirm the withdrawal, it usually takes between 0 and 48 hours for internal approval. Delivery time after approval depends on the method chosen and can be anywhere from a few minutes to five business days. Do not ask for the same amount of money to be withdrawn more than once, and do not reverse withdrawals over and over again to avoid extra delays. If you need to change your payment method, be ready to show more proof of ownership before you can get a payout of 200 or 2,000 dollars.
National Casino offers useful tools for responsible gambling that help you keep track of your time and money before they get out of hand. The goal is for these settings to be easy to use, hard to get around, and clear in the Terms and Conditions. All of these limits can be used with other account controls when playing for real money. If you play from UK, set limits that are reasonable for your budget and never count on winnings to pay for daily expenses.
Set a limit on how much you can deposit at a time with deposit caps. When the cap is reached, you can't make any more deposits until the period starts over. This keeps you from chasing losses with more deposits. Days, weeks, and months are common cap periods. Setting the weekly limit to 100 £ means that you can't deposit more than that amount in a week, no matter what payment method you use. The Terms will usually include caps that apply to all deposit methods together, not just one method. To protect players, lowering a cap might have an immediate effect, but raising a cap might need some time to kick in. As soon as the limit is reached, attempts to deposit are turned down until the next limit cycle begins. Limiting your deposits to a set amount, like 50 £ per day or 200 £ per month, can be a good way to keep your spending in check if you plan your budget ahead of time.
Loss limits tell you how much you can lose in a certain amount of time. This tool helps you maintain a clear stop point that keeps a bad session from becoming an expensive one while still letting you play freely. For example, a daily loss limit of 75 £ means that you can't bet real money until the limit period starts over. So always read the Terms and Conditions to see how "net loss" is defined. The exact math can change depending on the casino's rules. As a general rule, loss limits look at how much money you've won and lost. There may be different rules for different offers, bonus funds, or restricted-balance play. Check to see if losses made with promotional balances affect your loss limit.
The best option is self-exclusion, which is made for players who need a full break. When you set up self-exclusion, you will be locked out of your account for the time you choose. During that time, you won't be able to make deposits, bet, or use gambling services on that account. Self-exclusion periods are usually set in stone. During this time, you can't open the account again, even if you change your mind. Self-exclusion can also help you stick to your limits when you're traveling or playing on different devices if you are a UK player.
This is what self-exclusion usually means.
To use any of these tools, go to the "responsible gambling" section of your account or call customer service and ask for the exact limit you want, like a $300 ($300) monthly deposit limit or a $150 ($150) weekly loss limit. This is the safest thing you can do right away if you feel like you're losing control.
The ways to deposit that are shown in your Cashier for UK are valid. Before you confirm the payment, the minimum and maximum deposit amounts are shown. People who are not you can't make deposits; they have to use a payment method that is registered in your name. We may stop withdrawals and put limits on your account until the balance is settled if a deposit is reversed (chargeback, cancellation, or bank recall).
As much as possible, withdrawals are sent to the same payment method that was used to make deposits (closed-loop policy). The Cashier lets you pick a method, enter the amount, and click "Confirm." Before the first withdrawal or after big changes to the account, we may ask for proof. Processing time is different for each method. E-wallets and bank transfers may take longer because of the time it takes for banks to handle these methods. In the Cashier, you can see how much you can withdraw and if there are any fees.
The terms of the bonus are in the offer details and start to run as soon as you claim it. Usually, there is a wagering requirement, a maximum bet per spin or hand while the bonus is active, and different contribution rates for each game type (some games may not contribute at all and may be excluded). You may have your winnings changed or taken away if you go over the maximum bet or play games that aren't allowed. If an offer has a maximum cashout limit, that's how much you can take out of bonus play. Any bonus balance that's left over after cashout is taken away.
To protect your account and follow the rules, we check your identity. Someone might ask you for a photo ID from the government, proof of your address (like a recent bank statement or utility bill), and proof of how you'll pay (like a picture of your card with the middle numbers covered or a screenshot of your e-wallet account with your name on it). You must have clear, valid documents that match your account information if you are a UK player. After making big deposits or withdrawals, or if our security checks notice something fishy, you may be asked to verify your account.
It is up to you to make sure that online gambling is legal in UK and that you are at least the age of majority in that country. Registration, deposits, or gameplay from some areas may be blocked if local laws don't allow it. You can play on your phone through your browser; just use the same login and make sure that your OS and app store are up to date. Keep your email safe, use a strong password, never share your login, and contact support right away if you think someone else has gotten in without your permission. We may lock the account, ask for proof, and try to undo any activity that seems fishy if we can.
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